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Return policy

Clear Guidelines for Refunds and Returns on Digital Products and Services

Effective Date: June 10, 2025

At Wooprex, we are committed to providing high-quality digital products and professional services. Due to the nature of digital goods, all sales are generally final. However, we want to ensure your satisfaction and outline the conditions under which returns or refunds may be considered.

1. Digital Products Return Policy

Because digital products such as themes, templates, and plugins are delivered instantly and cannot be “returned” in a traditional sense, no returns or refunds will be issued except under the following strict conditions:

  • The product you purchased is completely non-functional or unusable.
  • You have submitted a support request through our Helpdesk but did not receive a satisfactory resolution.
  • The product’s main description or functionality was materially misleading or inaccurate.

If all of the above conditions are met, you may be eligible for a refund.

2. Services Return Policy

Services such as installation, customization, optimization, or consultation are considered fully rendered once delivered. Therefore, no refunds will be issued for services once the work has commenced or been completed.

If you experience issues with a service, please contact our support team so we can address your concerns promptly.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Submit a detailed support ticket via our Helpdesk at help@wooprex.com.
  • Include your order number, purchase details, and a clear explanation of the issue.
  • Our support team will review your case and respond within 48 business hours.

4. Important Notes

  • Refund requests submitted after 7 days from the date of purchase may not be accepted.
  • Refunds are not provided for change of mind, compatibility issues unrelated to product functionality, or user errors.
  • All refunds, if approved, will be issued using the original payment method.
  • Wooprex reserves the right to deny refund requests that do not meet these criteria.

5. Contact Information

If you have any questions about our Return Policy or need assistance, please contact us at help@wooprex.com